Balázs Fehér
About Balázs Fehér
Balázs Fehér is a Service Desk Team Lead at Epicor Software, with experience in application analysis and service desk roles.
Service Desk Team Lead at Epicor Software
Since 2018, Balázs Fehér has been serving as the Service Desk Team Lead at Epicor Software. In this role, Balázs oversees the service desk operations, ensuring efficient handling of technical issues and providing support to end-users. His responsibilities include managing a team of service desk analysts, coordinating with other departments to resolve incidents promptly, and maintaining high standards of customer service.
2nd Line Application Analyst at Epicor Software
Balázs Fehér has been working as a 2nd Line Application Analyst at Epicor Software since 2017. In this capacity, he addresses more complex technical issues that are escalated from the first line of support. Balázs leverages his expertise to diagnose and resolve advanced problems, ensuring the smooth functioning of applications and minimizing downtime.
Service Desk Analyst at Epicor Software
From 2014 to 2017, Balázs Fehér worked as a Service Desk Analyst at Epicor Software. During this period, he provided first-line support to users, resolving basic technical issues and queries. His role involved troubleshooting software and hardware problems, maintaining accurate records of incidents, and ensuring timely follow-up and resolution.
Citiphone Banker at Citi
In 2013, Balázs Fehér joined Citi as a Citiphone Banker, a role he held until 2014. In this position, he provided customer service through telephone banking, assisting clients with their banking needs, and answering queries related to various financial products. His role also involved transactions processing and addressing customers' concerns efficiently.
Loan Representative at CashCall, Inc.
Between 2012 and 2013, Balázs Fehér worked at CashCall, Inc. as a Loan Representative. In this role, he was responsible for processing loan applications, verifying applicants' information, and providing assistance throughout the loan approval process. Balázs also addressed customer inquiries related to loan products and services.