Carmen Alfaro
About Carmen Alfaro
Carmen Alfaro is a Business Operations Manager at Epicor Software with a background in industrial and organizational psychology.
Business Operations Manager at Epicor Software
Carmen Alfaro currently holds the position of Business Operations Manager at Epicor Software. She has been with the company since 2017 and previously served as a Supervisor from 2020 to 2021. Based in Monterrey, Nuevo León, Mexico, she has played a significant role in overseeing and optimizing business operations within the company. Her responsibilities have included implementing specialized customer care training programs and managing both internal and external clients.
Previous Experience at Facusa
Before her current role at Epicor Software, Carmen Alfaro worked as an Assistant Manager at Facusa from 2015 to 2017. During her time there, she was based in Monclova Centro, Coahuila De Zaragoza, Mexico. Her role involved various managerial responsibilities that laid the groundwork for her later positions in business operations and supervision.
Trainer at Teleperformance México
From 2011 to 2013, Carmen Alfaro served as a Trainer at Teleperformance México in Monterrey, Nuevo León, Mexico. She was responsible for implementing specialized customer care training programs, emphasizing the management of both internal and external clients. Her work at Teleperformance helped hone her skills in training and development, which have been crucial in her later roles.
Education and Expertise at UTEL University and Tecnológico de Monterrey
Carmen Alfaro earned a Bachelor's degree in Industrial and Organizational Psychology from UTEL University, where she studied from 2017 to 2020. She also attended Tecnológico de Monterrey to study Digital Arts, although she did not complete the program. Her educational background provides a unique blend of skills in psychology and digital arts, which complement her roles in operations management and training.
Experience in the Metallurgical Industry
Carmen Alfaro served as a liaison between Primetals Technologies and AHMSA in the metallurgical industry. She facilitated communication and coordination for purchasing and maintenance operations. Additionally, she organized international meetings and site visits for global purchasing and maintenance teams, demonstrating her ability to manage complex logistics and maintain strong professional relationships.