Alex Ruano
About Alex Ruano
Alex Ruano is a Senior Document Services Specialist at Epiq, with a background in document processing and workflow coordination across various companies in the Tampa/St. Petersburg area. He holds a Bachelor of Arts in Communication from High Point University and a Master of Science in Management from the University of Florida.
Current Role at Epiq
Alex Ruano serves as a Senior Document Services Specialist at Epiq, a position held since 2022. In this role, Alex is responsible for managing document services and ensuring high-quality output. The role emphasizes efficiency and accuracy, contributing to the overall success of the organization. Alex has consistently achieved top 5% billable rates, showcasing a strong commitment to productivity and client satisfaction.
Previous Work Experience
Prior to joining Epiq, Alex Ruano held several positions in document services and processing. Alex worked at Hiregy as an Advanced Word Processor for three months in 2015, followed by a role at Integreon as a Document Processing Specialist for ten months in 2016. Alex continued at Integreon as a Workflow Coordinator from 2017 to 2018 and again from 2020 to 2022. Additionally, Alex served as a Document Support Specialist at the Law Offices of Daniel C. Consuegra from 2014 to 2015 and as a Report Specialist at Schellman & Company, LLC from 2019 to 2020.
Education and Qualifications
Alex Ruano holds a Bachelor of Arts in Communication from High Point University. Furthering education, Alex pursued a Master of Science in Management at the University of Florida, completing the program in 2023. This educational background provides a solid foundation for Alex's roles in document services and project coordination.
Achievements in Customer Service
In previous roles, Alex Ruano received an award for best customer service, reflecting a strong focus on client relations and support. Alex enjoys finding new ways to improve processes in customer service and project coordination, demonstrating a commitment to enhancing operational efficiency and client satisfaction.