Andrew Casey
About Andrew Casey
Andrew Casey is a Senior Product Coordinator in Client Services at Epiq, where he has worked since 2021. He has a diverse background in administration, marketing, and project management, with previous roles at Virgin Interactive Entertainment, Transport for London, and Topics Entertainment.
Current Role at Epiq
Andrew Casey serves as the Senior Product Coordinator in Client Services at Epiq. He has been in this position since 2021, contributing to the Greater Seattle Area team. In this role, he is responsible for researching claim inquiries and effectively communicating findings with clients, claimants, and operational departments. He also drafts claimant letters, project telephone scripts, and website text. His work includes providing project reporting and summaries, ensuring quality assurance, and assisting in the development of business rules for claims processing and payments.
Previous Experience
Before his current role at Epiq, Andrew Casey held various positions in different organizations. He worked as a Product Coordinator in Client Services at Epiq from 2019 to 2021. His earlier roles include Marketing & PR Executive and Customer Services Executive at Virgin Interactive Entertainment, and Representation/Appeals Officer at Transport for London. He also worked as a Product/Project Manager at Topics Entertainment from 2011 to 2016 and as Quotations & End of Contracts Administrator at LeasePlan from 2007 to 2008.
Educational Background
Andrew Casey studied Business Administration at the University of Portsmouth, where he achieved a B.A. from 1996 to 2000. Prior to that, he attended John Ruskin College, studying Business Studies, Mathematics, and Accounting from 1994 to 1996. He completed his secondary education at Shirley High School from 1989 to 1994.
Skills and Contributions
In his role at Epiq, Andrew Casey participates in the development and implementation of operating standards aimed at fostering a best practice culture within the Client Services department. His responsibilities include ensuring quality assurance and providing project reporting, which are essential for maintaining high standards in claims processing and payments.
Career Timeline
Andrew Casey's career spans various roles in administration and client services. He began working in customer service at Virgin Interactive Entertainment in 2001 and transitioned through multiple positions, including temporary administration roles from 2002 to 2004. His experience includes significant roles at Transport for London and Topics Entertainment, culminating in his current position at Epiq.