Tim Gossett
About Tim Gossett
Tim Gossett is a Senior Salesforce Administrator with over 10 years of experience in Salesforce Administration and more than 20 years in customer service management. He has held various roles at Orbis Education and currently works at Epiq, where he effectively manages CRM maintenance and integration while designing customer-centric solutions.
Current Role at Epiq
Tim Gossett serves as a Senior Salesforce Administrator at Epiq, a position he has held since 2022. In this role, he utilizes his extensive experience in Salesforce Administration, which spans over 10 years. His responsibilities include managing CRM maintenance and integration, ensuring that the systems align with customer needs and business objectives.
Previous Experience at Orbis Education
Tim Gossett held multiple roles at Orbis Education from 2007 to 2021. He started as a Contact Center Manager for five years, where he focused on customer service operations. He then transitioned to Business Analytics Manager for eight years, overseeing analytics and insights. His final role at Orbis was as Director of Business Analytics and Insights for one year, where he continued to leverage data for strategic decision-making.
Freelance Salesforce Consultant
Since 2021, Tim Gossett has been working as a Freelance Salesforce Consultant in Indianapolis, Indiana. In this capacity, he provides expert guidance and solutions related to Salesforce, drawing on his certification as a Salesforce Administrator and his extensive background in CRM systems.
Customer Service Management Experience
Tim Gossett has over 20 years of experience in customer service management. His career began at Ameritech Cellular as a Service Assistant from 1996 to 1997. This foundational experience has contributed to his ability to effectively communicate with customers and design solutions that meet their needs.
Achievements in CRM Transition
In 2014, Tim Gossett was awarded Employee of the Year for his contributions to a CRM transition project. He successfully managed the project under budget and completed it ahead of the scheduled time frame, demonstrating his capability in project management and technical integration.