William Mattocks
About William Mattocks
William Mattocks serves as the National Operations Manager at Epiq, where he leads teams to develop strategies that align with business objectives. With a background in Criminal Justice from the City University of New York, he has over 21 years of experience in operations management, including a previous role at Merrill Corporation.
Work at Epiq
William Mattocks has served as the National Operations Manager at Epiq since 2015. In this role, he leads internal teams and collaborates with client stakeholders to assess, define, and refine strategies aimed at achieving business objectives. He is responsible for preparing management reports that include performance trends and new service offerings, which he presents to clients on a monthly, quarterly, and annual basis. Additionally, he develops and implements standard procedures for national site operations, ensuring efficient processes across the organization.
Previous Experience at Merrill Corporation
Before joining Epiq, William Mattocks worked at Merrill Corporation as the National Operations Manager for Merrill Legal Solutions from 2003 to 2015. During his 12 years in this position, he was responsible for overseeing operations and ensuring that client needs were met effectively. His experience at Merrill Corporation provided him with a solid foundation in operations management within the legal solutions sector.
Education and Expertise
William Mattocks studied at the City University of New York-John Jay College of Criminal Justice from 1985 to 1987, where he focused on Criminal Justice and Corrections. This educational background contributes to his expertise in operations management, particularly in understanding the legal and compliance aspects of business operations.
Responsibilities and Skills
In his current role at Epiq, William Mattocks is responsible for presenting and delivering solutions that include cost estimates, business cases, and ROI models. His ability to communicate effectively with clients and internal teams is essential for aligning strategies with business goals. His experience in developing operational procedures enhances the efficiency and effectiveness of the organization's service delivery.