Wing Chan
About Wing Chan
Wing Chan serves as a Noticing Coordinator at Epiq, where he has worked since 2018. He has a background in customer service and administrative roles, with experience at various companies including Epiq, Computershare, and King TeleServices LLC.
Current Role as Noticing Coordinator
Wing Chan currently serves as a Noticing Coordinator at Epiq, a position held since 2018. In this role, Chan manages communication with multiple vendors to effectively outsource work when necessary. This responsibility requires a strong understanding of operational processes and vendor management. Chan actively participates in daily meetings to ensure task completion and operational efficiency. The position involves providing detailed statistics and reports to internal teams, which enhances operational transparency and supports informed decision-making.
Previous Experience at Epiq
Before becoming a Noticing Coordinator, Wing Chan worked at Epiq as a Case Administrator for nine months in 2017. During this time, Chan gained valuable experience in case management and administrative support within the legal services industry. This role laid the foundation for the current position, allowing for a deeper understanding of Epiq's operational framework and client needs.
Customer Service Background
Wing Chan has a solid background in customer service, having worked as a Customer Service Representative at Computershare for two months in 2017 and at King TeleServices LLC for nine months from 2016 to 2017. These roles involved direct interaction with clients, addressing inquiries, and providing support, which contributed to developing strong communication skills and customer relationship management.
Administrative Experience
Prior to joining Epiq, Wing Chan worked as a Receptionist/Administrative Assistant at Ann Jin Qui, MD for six months in 2015. This position involved managing front-office operations and supporting administrative tasks, which helped build foundational skills in office management and client interaction.
Expertise in Mailing Processes
Wing Chan possesses expertise in coordinating and organizing complex mailing processes. This includes a thorough understanding of USPS standards, which is essential for ensuring compliance and efficiency in mailing operations. This skill set is particularly relevant to the responsibilities held in the current role at Epiq, where precise coordination is critical.