Charlotte Bonzom
About Charlotte Bonzom
Charlotte Bonzom is a Customer Success Manager with extensive experience in client management across various sectors. She currently works at Eptura in Frankfurt am Main, Germany, and has a strong background in business administration and tourism.
Current Role at Eptura
Charlotte Bonzom serves as a Customer Success Manager at Eptura, a position she has held since 2020. Based in Frankfurt am Main, Hesse, Germany, she manages a diverse portfolio of clients, including large corporations from Germany, the UK, and France. In her role, she focuses on minimizing churn risk and facilitating contract renewal discussions, ensuring that clients achieve their business objectives.
Previous Experience at Condeco
Before joining Eptura, Charlotte worked at Condeco as a Customer Success Manager from 2020 to 2022. During her two years in Frankfurt am Main, she developed strategies to enhance client satisfaction and retention. Her experience at Condeco contributed to her expertise in managing client relationships and understanding their needs.
Background in Customer Service
Charlotte has a solid background in customer service, having worked at JacTravel as a Customer Delivery Executive for seven months in 2018 and at Abbey Ireland & UK as a Customer Care Executive from 2018 to 2020. These roles in Edinburgh, United Kingdom, helped her build foundational skills in client management and service delivery.
Educational Qualifications
Charlotte holds a Bachelor of Arts in Business Administration and Tourism from Hochschule für Wirtschaft und Recht Berlin, where she studied from 2012 to 2015. She also earned a Master’s Degree in International Tourism Management from Edinburgh Napier University in 2017. Additionally, she studied at Les Roches International School of Hotel Management, achieving a Bachelor of Applied Science in Food, Beverage & Operations Management.
Internship Experience
Charlotte gained valuable experience as a Food and Beverage Intern at The Ritz-Carlton, Berlin, in 2012. This role provided her with insights into the hospitality industry and helped her develop skills that are applicable in her current customer success role.