Duncan Smith
About Duncan Smith
Duncan Smith is a Manager of Customer Success with extensive experience in the technology sector, particularly in the SaaS industry. He has held various roles at Serraview and currently works at iOFFICE + SpaceIQ in Los Angeles, California.
Current Role at iOFFICE + SpaceIQ
Duncan Smith serves as the Manager of Customer Success at iOFFICE + SpaceIQ, a position he has held since 2022. In this role, he oversees customer success initiatives and strategies aimed at enhancing client satisfaction and retention. Additionally, he has been functioning as a Customer Success Manager at the same organization since 2020, where he focuses on ensuring that clients derive maximum value from the company's solutions.
Previous Experience at Serraview
Duncan Smith has extensive experience at Serraview, where he worked in various roles from 2014 to 2020. He began as a Client Support Specialist for two years, followed by three years as a Client Relationship Manager. In 2019, he transitioned to the role of Customer Success Manager, where he managed customer success teams and contributed to the company's focus on client engagement and satisfaction.
Background in the SaaS Industry
Duncan Smith has a solid background in the Software as a Service (SaaS) industry, specifically concentrating on customer success. His experience includes managing customer success teams and working with multi-national organizations in the Corporate Real Estate and Workplace sectors. This expertise has equipped him with the skills necessary to drive customer satisfaction and success in technology-driven environments.
Education and Academic Background
Duncan Smith studied at the University of Melbourne, where he earned a Bachelor of Arts in Literature & Creative Writing from 2010 to 2012. This academic background has provided him with strong communication skills, which are essential in his roles within customer success and client relationship management.
Early Career at International Dynamics Australasia
Before his tenure at Serraview, Duncan worked at International Dynamics Australasia as a Content Coordinator and Social Media Manager for 11 months in 2013 to 2014. This role involved managing content and social media strategies, contributing to his overall expertise in client engagement and communication.