Jon Harris
About Jon Harris
Jon Harris is a Strategic Customer Success Manager at Eptura, specializing in building customer success organizations in startup and scale-up environments. He has extensive experience in customer success roles across various companies and holds a Bachelor of Science in Computer Science from Solent University.
Work at Eptura
Jon Harris currently serves as a Strategic Customer Success Manager at Eptura, a position he has held since 2023. In this role, he focuses on enhancing customer satisfaction and ensuring successful product adoption among clients. His responsibilities include developing customer relationships and delivering enterprise-level support to meet client needs.
Previous Experience in Customer Success
Prior to his role at Eptura, Jon Harris accumulated extensive experience in customer success across various organizations. He worked at InsideSales.com as a Customer Success Manager and Team Lead, where he contributed to team performance and customer engagement. He also held the position of Head of Customer Success at Ably and served as a Senior Enterprise Customer Success Manager at Zeplin, where he focused on enterprise customer relationships.
Education and Expertise
Jon Harris studied at Collingwood College, where he completed his A-Levels in subjects including Computer Science, Business Studies, and Statistics. He furthered his education at Solent University, earning a Bachelor of Science (BSc) in Computer Science. His academic background supports his expertise in building and managing customer success organizations, particularly in startup and scale-up environments.
Community Involvement
Jon Harris actively contributed to the Customer Success Network as a Community Ambassador from 2018 to 2020. In this voluntary role, he engaged with the online community, fostering discussions around customer success and best practices. He also served as Head of Community Management and Member Onboarding within the same organization, further demonstrating his commitment to community engagement.
Leadership and Mentoring Skills
Jon Harris is recognized for his leadership capabilities, particularly in coaching and mentoring team members. His experience includes leading teams in various customer success roles, where he developed strong relationships with direct reports and promoted a collaborative work environment. He emphasizes the importance of technology and innovation in enhancing customer success strategies.