Linda Harris
About Linda Harris
Linda Harris is a Customer Success Manager with expertise in customer health analytics and software management, currently working at Eptura. She has a background in artist management and project management, along with experience in account management and sales operations at various companies including Magento and eBay.
Current Role at Eptura
Linda Harris serves as a Customer Success Manager at Eptura since 2021. In this role, she utilizes customer health analytics to proactively identify opportunities for customer expansion and assess churn risks. Linda focuses on translating business use cases into effective company solutions throughout the customer journey. She works primarily with Salesforce and PlanHat software to manage customer success initiatives, ensuring that customer needs are met efficiently.
Previous Experience in Customer Success
Prior to her current position, Linda Harris held several roles that contributed to her expertise in customer success. She worked at Magento, an Adobe Company, as an Enterprise Account Manager CSG from 2015 to 2018. In this capacity, she managed enterprise accounts and developed strategies to enhance customer engagement. Before that, she was a Sales Operations Specialist and Trade Show & Event Coordinator at eBay/Rent.com from 2008 to 2011, where she coordinated events and supported sales operations.
Background in Artist Management
Linda's career includes experience in the entertainment industry, where she worked at Paquin Entertainment as an Artist Management/Project Manager from 2011 to 2015. During her four years in this role, she was based in Winnipeg, Manitoba, Canada. Her responsibilities included managing artist relations and overseeing various projects, which provided her with valuable skills in stakeholder management and project coordination.
Education and Expertise
Linda Harris studied at Bordeaux Sciences Agro, where she earned a Bachelor of Science in Viticulture and Enology. This educational background has equipped her with analytical skills and a scientific approach to problem-solving, which she applies in her current role in customer success. Her expertise includes identifying patterns to improve usage and adoption of company solutions, leveraging internal cross-functional teams, and effectively meeting customer needs.