Patrick Hood
About Patrick Hood
Patrick Hood serves as the Senior Director of Customer Success - Strategic and Enterprise at Eptura, where he has held various leadership roles in customer success and project management. With extensive experience across multiple organizations, he has a strong background in enhancing operational efficiency and achieving high customer satisfaction metrics.
Current Role at Eptura
Patrick Hood serves as the Senior Director of Customer Success - Strategic and Enterprise at Eptura. He began this role in 2024 and is based in Winnipeg, Manitoba, Canada. In this position, he focuses on enhancing customer satisfaction and success for strategic and enterprise clients.
Previous Experience at Eptura
Prior to his current role, Patrick Hood held multiple positions at Eptura. He was the Senior Director of Customer Success from 2022 to 2024 and the Director of Customer Success from 2020 to 2022. His tenure at Eptura has involved significant contributions to customer engagement and success strategies.
Career Background
Patrick Hood has a diverse career spanning various roles in customer success and project management. He worked at Canada Life as a Global Program Manager from 2019 to 2020 and held several positions at Ceridian Canada Ltd., including Director of Implementation and National Technical Services, and Project Manager/Quality and Productivity. His experience also includes roles at Payworks Payroll Services Canada and Hewlett-Packard.
Education and Qualifications
Patrick Hood studied at Oxford Brookes University, where he earned a Global MBA. He also pursued Continuing Education at the Degree Level in Business Management and Finance. His educational background supports his expertise in managing customer success and strategic initiatives.
Achievements in Customer Success
Patrick Hood has been recognized for his contributions to customer success, achieving a Net Promoter Score (NPS) increase to world-class levels, surpassing 60. He has also been selected twice for the President’s Club and received the President’s Club Super Achiever Award, highlighting his commitment to excellence in customer service.