Mutan L.
About Mutan L.
Mutan L. is a Technical/Customer Support professional at eQuest, where he has worked since 2007. He holds a Master of Science in Computer Science from Missouri University of Science and Technology.
Work at eQuest
Mutan L. has been employed at eQuest since 2007, serving in the role of Technical/Customer Support for 17 years. Located in San Ramon, CA, Mutan is integral to the support team, addressing client inquiries and technical issues. Responsibilities include participating in integration team sprint meetings to prioritize and discuss issues, as well as training clients' administrators on the eQuest system setup. Mutan also provides training to clients' recruiters on how to post to external boards using the eQuest system.
Education and Expertise
Mutan L. studied at Missouri University of Science and Technology, where they earned a Master of Science degree in Computer Science from 1992 to 1993. This educational background provides a foundation for their technical skills and knowledge, which are applied in their current role at eQuest. The combination of academic training and practical experience contributes to their effectiveness in technical support and customer service.
Background
Mutan L. has a solid background in technical support, with a focus on customer service and problem-solving. Since joining eQuest, they have developed a comprehensive understanding of the eQuest system and its functionalities. Mutan collaborates with colleagues to suggest process improvements and new troubleshooting techniques, enhancing the overall support experience for clients.
Technical Contributions
In their role at eQuest, Mutan L. contributes to the development of technical solutions for both internal and external knowledge bases. This involves writing clear and concise documentation that aids in troubleshooting and enhances user understanding of the eQuest system. Their analytical skills are utilized to assist clients in resolving issues effectively, ensuring a smooth user experience.