Mutan Li
About Mutan Li
Mutan Li serves as a Technical and Customer Support professional at Equest, where he has worked since 2007. He has a background in computer science and experience in client service and technical roles across various companies.
Current Role at Equest
Mutan Li has been working at Equest since 2007, serving in the role of Technical and Customer Support. In this position, he engages in integration team sprint meetings to discuss and prioritize issues, ensuring effective communication and resolution of technical challenges. His responsibilities include writing technical solutions for both internal and external knowledge bases, which aids in enhancing user experience and support efficiency. Additionally, he trains clients' administrators and recruiters on utilizing the eQuest system, facilitating a smoother onboarding process for new users.
Previous Experience at Lincoln Foodservice Products
Before joining Equest, Mutan Li worked at Lincoln Foodservice Products as a Computer Specialist from 1999 to 2001. During his two-year tenure in Fort Wayne, Indiana, he contributed to the company's technical support and computer systems management, gaining valuable experience in the field of information technology.
Experience at Citi
Mutan Li served as a Client Service Associate at Citi from 2004 to 2007. His three years in this role, based in New York, New York, involved providing support and assistance to clients, enhancing his skills in customer service and client relations.
Education and Expertise
Mutan Li studied at Missouri University of Science and Technology, where he earned a Master of Science degree in Computer Science from 1992 to 1993. This educational background has equipped him with the technical knowledge and expertise necessary for his roles in technical support and customer service.
Collaboration and Process Improvement
In his current role, Mutan Li collaborates with colleagues by providing customer feedback and suggestions for process improvements. This collaborative approach contributes to the ongoing enhancement of services and support provided to clients, ensuring that their needs are met effectively.