Jackie Brownlee
About Jackie Brownlee
Jackie Brownlee serves as a Lead Associate at eSynergy Solutions and a Service Designer at NHS Digital, bringing over fifteen years of experience in user experience and user-centered design across various sectors, including finance and healthcare.
Work at eSynergy Solutions
Jackie Brownlee has been serving as a Lead Associate at eSynergy Solutions since 2018. In this role, she has contributed to various projects, including her position as Design Lead for HM Revenue and Customs, where she has applied her expertise in user experience and user-centered design. Her tenure at eSynergy Solutions spans six years, during which she has focused on embedding user experience principles throughout the software development lifecycle.
Current Role at NHS Digital
Since 2020, Jackie Brownlee has worked as a Service Designer at NHS Digital. In this capacity, she has utilized her extensive experience in user experience to enhance service delivery within the healthcare sector. Her role involves designing services that prioritize user needs and improve overall user satisfaction, reflecting her commitment to user-centered design.
Professional Background
Jackie Brownlee has over fifteen years of experience in user experience and user-centered design. She has worked in various sectors, including financial services, insurance, and healthcare. Prior to her current roles, she was a Senior User Experience Consultant at Heathwallace from 2014 to 2018 and a Consultant at PA Consulting Group from 2005 to 2007. Her diverse background has equipped her with a pragmatic approach to complex IT systems.
Education and Expertise
Jackie Brownlee holds a Master's degree from the School of Computing and Communications at Lancaster University, which she completed from 2004 to 2005. She also earned a Bachelor of Arts degree from the University of Leeds, where she studied from 1992 to 1995. Her educational background complements her extensive professional experience, particularly in user experience design.
Skills and Competencies
Jackie Brownlee is recognized for her strong communication skills and her ability to investigate, solve problems, and make decisions effectively. Her expertise lies in user experience and user-centered design, with a focus on large-scale complex IT systems. She combines her extensive experience with a pragmatic approach, ensuring that user experience principles are integrated throughout the development process.