Eugenia Grousouzakou
About Eugenia Grousouzakou
Eugenia Grousouzakou is a Customer Relations Specialist at Etraveli Group in Athens, Greece, where she has worked since 2023. She holds a Bachelor's degree in History and Archaeology and a Master's degree in International Tourism and Events Management.
Current Role at Etraveli Group
Eugenia Grousouzakou has been serving as a Customer Relations Specialist at Etraveli Group since 2023. Based in Athens, Attiki, Greece, she focuses on enhancing customer satisfaction and resolving customer claims. Her role involves detailed investigations of complaints, particularly those from consumer board authorities, ensuring that customer issues are addressed effectively.
Previous Experience at Etraveli Group
Prior to her current position, Eugenia worked as a Travel Specialist for the German-speaking market at Etraveli Group from 2021 to 2023. In this role, she collaborated with both internal and external teams to streamline company processes by sharing feedback. Her experience in this area contributed to improving operational efficiency within the organization.
Educational Background
Eugenia Grousouzakou earned her Bachelor's degree in History and Archaeology from the National & Kapodistrian University of Athens, where she studied from 2015 to 2020. She further advanced her education by obtaining a Master of Science (MSc) in International Tourism and Events Management from Glasgow Caledonian University in 2021. Additionally, she participated in an Erasmus program at Heidelberg University, focusing on History and Archaeology from 2018 to 2019.
Contributions to Crisis Management
In her role as a Customer Relations Specialist, Eugenia has played a key role in establishing strategic plans to resolve crises between Etraveli Group and its strategic partners. Her expertise in customer relations and crisis management has been instrumental in maintaining positive relationships and ensuring effective communication during challenging situations.
University Ambassador Experience
Eugenia served as a University Ambassador at Glasgow Caledonian University for six months in 2021. During this time, she represented the university and engaged with prospective students, providing insights into the academic environment and student life.