Spyros Mourelatos
About Spyros Mourelatos
Spyros Mourelatos is a Frontline Senior Manager at Etraveli Group, specializing in customer service operations within the information technology and services sector. He has over a decade of experience in the travel industry, including roles at e-Travel S.A. and PlanetWheel Ltd.
Current Role at Etraveli Group
Spyros Mourelatos serves as the Frontline Senior Manager at Etraveli Group, a position he has held since 2021. His role focuses on overseeing customer service operations, ensuring high standards of service delivery. Based in Athens, Attiki, Greece, he applies his extensive experience in the travel and tourism sector to enhance operational efficiency and customer satisfaction.
Previous Experience at e-Travel S.A.
Before joining Etraveli Group, Spyros Mourelatos worked at e-Travel S.A. for a decade, from 2011 to 2021. He initially served as the Customer Service Team Leader and later advanced to the role of Travel Operations Manager from 2018 to 2021. His tenure at e-Travel S.A. allowed him to develop strong operational skills and a deep understanding of customer service in the travel industry.
Consulting Experience at PlanetWheel Ltd.
Spyros Mourelatos was a Tourism StartUps Companies Consultant at PlanetWheel Ltd. for one year, from 2009 to 2010. This role provided him with insights into the startup landscape within the tourism sector, contributing to his expertise in managing customer service operations.
Educational Background in Tourism
Spyros Mourelatos earned a Bachelor's degree in Tourism from the ATEI of Patras, where he studied from 2006 to 2011. His education laid the foundation for his career in the tourism and travel industry, equipping him with essential knowledge and skills relevant to his roles.
Expertise in Customer Service Operations
Spyros Mourelatos possesses expertise in managing customer service operations within the information technology and services industry. His skills include crisis management and cross-cultural communication, which are critical in enhancing customer service strategies and ensuring effective communication in diverse environments.