Zoe Filomanioti
About Zoe Filomanioti
Zoe Filomanioti is an Operational Process Analyst at Etraveli Group, where she has worked since 2019. She has a background in travel and customer service, with previous roles at Teleperformance and tripsta.
Current Role at Etraveli Group
Zoe Filomanioti serves as an Operational Process Analyst at Etraveli Group, a position she has held since 2019. In this role, she focuses on optimizing operational processes to enhance efficiency within the organization. Her work is based in Athens, Attiki, Greece, where she contributes to the company's objectives through data analysis and process improvement initiatives.
Previous Experience at Etraveli Group
Prior to her current role, Zoe worked at Etraveli Group as a Senior Travel Agent from 2018 to 2019. During her year in this position, she was responsible for managing travel arrangements and providing customer support. Her experience in this role laid the groundwork for her transition to operational analysis.
Professional Background in Customer Service
Zoe has a diverse background in customer service roles. She worked at Teleperformance as a Senior Service Agent for Western Digital and G-Technology in 2017. Additionally, she held various positions at Teleperformance Greece, including Member Service for Zipcar and Desk Officer, accumulating valuable experience in client relations and service management.
Educational Background in Financial Accounting
Zoe Filomanioti earned her Bachelor's Degree in Financial Accounting from TEI of Western Macedonia. She studied there from 2009 to 2013, gaining foundational knowledge in accounting principles and financial management. This educational background supports her analytical skills in her current role.
Early Career Experience
In her early career, Zoe worked in various roles that contributed to her professional development. She served as an Assistant Accountant at Heracles in 2012 and as a Front Desk Travel Agent at tripsta in 2018. Additionally, she worked at Ecolab as part of the IT Service Desk in Lisbon, Portugal, further broadening her skill set in different sectors.