Morgan Farrell
About Morgan Farrell
Morgan Farrell serves as the Director of Customer Success at EverQuote, a position held since 2022. With a background in customer success management across various companies, he has accumulated significant experience in the field since earning his degree in Marketing from Valdosta State University.
Work at EverQuote
Morgan Farrell has held the position of Director, Customer Success at EverQuote since 2022. In this role, Morgan oversees customer success initiatives and strategies to enhance client satisfaction and retention. Prior to this position, Morgan served as Manager, Customer Success at EverQuote from 2020 to 2022, where responsibilities included managing customer relationships and ensuring successful product adoption.
Previous Experience in Customer Success
Before joining EverQuote, Morgan Farrell worked at Bókun as Manager, Customer Success from 2018 to 2019. In this capacity, Morgan focused on improving customer engagement and satisfaction. Additionally, Morgan held the role of Global Client Services Manager at TripAdvisor Rentals from 2015 to 2017, where the emphasis was on providing support to global clients. Morgan also served as Regional Sales Manager at Bókun from 2019 to 2020, further enhancing skills in customer relationship management.
Education and Expertise
Morgan Farrell studied at Valdosta State University from 2008 to 2012, earning a degree in Marketing with a focus on Business. This educational background provides a strong foundation for Morgan's career in customer success and account management, equipping Morgan with essential skills in marketing strategies and customer relationship management.
Career Progression
Morgan Farrell's career includes a variety of roles that demonstrate a commitment to customer success and account management. Prior to the current role at EverQuote, Morgan worked at Toast, Inc. as Regional Manager, Account Management for 7 months in 2017, where responsibilities included managing client accounts and ensuring service delivery. This diverse experience has contributed to Morgan's expertise in enhancing customer experiences across different organizations.