Ned Prickett
About Ned Prickett
Ned Prickett is the Director of Support at EverQuote, where he has worked since 2018. He has a background in customer care management, having held various positions at Buildium and earned recognition for his contributions to the field.
Work at EverQuote
Ned Prickett has served as the Director of Support at EverQuote since 2018. In this role, he has been instrumental in scaling the support department, contributing to the company's growth from one of the first 25 hires. His leadership focuses on recruiting and training a team dedicated to customer care, which has led to significant achievements for the department.
Previous Experience at Buildium
Prior to his current position, Ned Prickett held several roles at Buildium from 2011 to 2018. He began as a Customer Care Agent and progressed to Customer Care Team Lead, Customer Care Operations Manager, and finally Senior Manager Customer Care. During his tenure, he contributed to the department's recognition with four consecutive Stevie Awards for Contact Center of the Year.
Education and Expertise
Ned Prickett holds a Master of Arts in Journalism from Emerson College and a Bachelor of Arts in English from Drew University. His educational background provides a strong foundation for effective communication and leadership in customer care and support roles.
Achievements in Customer Care
Throughout his career, Ned Prickett has focused on enhancing customer care operations. He played a key role in leading the support department at EverQuote to achieve two Stevie Awards for Best Use of Technology. His efforts in building a customer-centric team have been recognized within the industry.
Background in Education
Before his roles in customer care, Ned Prickett worked as a Teacher at the Institute of Reading Development for a brief period in 2011. This experience contributed to his skills in training and mentoring, which he later applied in his customer care management roles.