Andrew Qualtro
About Andrew Qualtro
Andrew Qualtro is a Senior Customer Success Manager for EMEA at Exabeam, specializing in post-sales enterprise account management and value realization programs. He has extensive experience in the cybersecurity sector, having held various leadership roles at companies such as Symantec, Netskope, and McAfee.
Work at Exabeam
Andrew Qualtro serves as the Senior Customer Success Manager for the EMEA region at Exabeam. He has held this position since 2020, contributing to customer success initiatives in Wokingham, Berkshire, United Kingdom. His role focuses on value realization programs and success metrics, ensuring that clients derive maximum benefit from Exabeam's solutions. Andrew specializes in post-sales enterprise account management and churn management, utilizing his expertise to foster strong relationships with clients.
Previous Experience in Cybersecurity
Prior to joining Exabeam, Andrew Qualtro accumulated extensive experience in the cybersecurity field. He worked at Symantec as the Practice Lead for Endpoint and Gateway Security EMEA from 2010 to 2015. He also held the position of Strategic Business Manager at McAfee from 2018 to 2019 and served as Director of Customer Success at Netskope for a brief period in 2019. His roles have consistently involved managing customer relationships and driving success across various regions.
Education and Expertise
Andrew Qualtro holds certifications in cybersecurity, specifically the Certified Information Systems Security Professional (CISSP) and the Certificate of Cloud Security Knowledge (CCSK). These certifications reflect his commitment to maintaining a high level of expertise in cybersecurity and cloud technologies, which are critical in his current role and throughout his career.
Background in Professional Services
Andrew began his career in professional services, working at PGP Corporation as the Manager of Professional Services for the EMEA region from 2004 to 2010. This six-year tenure provided him with foundational skills in customer engagement and service delivery. His background in professional services has informed his approach to customer success and account management in subsequent roles.
Skills and Specializations
Andrew Qualtro possesses a range of skills relevant to customer success management. He is experienced in renewal forecasting and managing relationships from executive levels to administrators. His expertise includes escalation management and leading cross-functional teams. Additionally, he develops and implements customer nurture programs and rapid adoption programs, which are essential for enhancing customer engagement and satisfaction.