Chelsea Ramsey
About Chelsea Ramsey
Chelsea Ramsey is an IT Helpdesk Engineer currently employed at Exabeam since 2020. She has a background in technical support and customer service, with previous roles at GreenSky®, Valdosta State University, and the Georgia Department of Labor.
Current Role at Exabeam
Chelsea Ramsey has been employed at Exabeam as an IT Helpdesk Engineer since 2020. In this role, she is responsible for providing technical support and troubleshooting assistance to users. Her experience in IT support allows her to effectively address and resolve various technical issues, ensuring smooth operations within the organization.
Previous Experience in IT Support
Before joining Exabeam, Chelsea Ramsey worked at GreenSky® as a Tier 1 Technical Support Analyst from 2018 to 2020. In this position, she provided technical assistance and support to customers, helping to resolve issues related to the company's services. Prior to that, she served as an IT Student Technician at Valdosta State University from 2016 to 2018, where she gained hands-on experience in IT support and systems management.
Customer Service Background
Chelsea Ramsey has a background in customer service, having worked as a Customer Service Specialist at ELEAD CRM from 2015 to 2016. In this role, she interacted with customers to address inquiries and provide support. Additionally, she served as an Administrative Assistant at the Georgia Department of Labor for six months in 2017, where she managed administrative tasks and supported office operations.
Educational Qualifications
Chelsea Ramsey earned her Bachelor of Arts in Psychology from Valdosta State University, completing her studies from 2013 to 2018. This educational background provided her with a foundational understanding of human behavior, which can be beneficial in her roles within IT and customer service. She also holds a High School Diploma from Arabia Mountain High School, which she obtained from 2009 to 2013.