Pri Ramachandran
About Pri Ramachandran
Pri Ramachandran serves as the Director of Customer Experience Programs at Exabeam, where he has worked since 2020. He has a diverse background in customer experience and business process improvement, with previous roles at notable companies including Bank of the West, Blue Shield of California, and PwC.
Work at Exabeam
Pri Ramachandran has served as the Director of Customer Experience Programs at Exabeam since 2020. In this role, he leads customer and product research initiatives, particularly focusing on New Product Introductions and Betas. He has implemented a premium listening and response program that emphasizes Net Promoter Score (NPS) and Customer Satisfaction (CSAT) metrics. His work aims to enhance customer experience and engagement through effective program management.
Previous Experience in Customer Experience Management
Before joining Exabeam, Pri Ramachandran held various positions that contributed to his expertise in customer experience management. He worked at Okta, Inc. as the Head of Voice of Customer Insights from 2018 to 2020, where he focused on gathering and analyzing customer feedback. Prior to that, he was a Customer Experience & Design Manager at Bank of the West from 2015 to 2017, and a Business Process Lead for Operational Transformation at Blue Shield of California from 2013 to 2014.
Background in Consulting and Process Improvement
Pri Ramachandran has a background in consulting and process improvement. He worked as an Engagement Manager at PwC from 2014 to 2015 and as a Senior Consultant at Deloitte from 2010 to 2013. His experience in these roles has equipped him with strong skills in business process design and improvement, particularly utilizing Six Sigma methodologies.
Expertise in Customer Experience Management Tools
Pri Ramachandran possesses expertise in various customer experience management (CXM) tools, including Qualtrics, Tableau, Salesforce, and Gainsight. His proficiency in these tools supports his efforts in analyzing customer data and enhancing overall customer experience strategies.