Vu Nguyen
About Vu Nguyen
Vu Nguyen serves as the Director of Technical Support at Exabeam, where he has worked since 2020. He has extensive experience in technical support and customer success, having held various roles at companies such as Brocade, A10 Networks, and Netskope.
Current Role at Exabeam
Vu Nguyen serves as the Director of Technical Support at Exabeam, a position he has held since 2020. Based in the San Francisco Bay Area, he has focused on enhancing the technical support infrastructure to address both internal and external escalations. Under his leadership, the technical support team has expanded fourfold, improving the organization's capacity to manage customer inquiries and issues effectively.
Previous Experience in Technical Support
Prior to his role at Exabeam, Vu Nguyen held several positions in technical support across various organizations. He worked at Netskope as a Senior Manager for Support Escalation from 2016 to 2018, where he developed strong advisory relationships with security architects and senior executives. Before that, he was the Manager of Global Technical Support at A10 Networks from 2012 to 2016, and a Support Escalation Engineer at Brocade from 2011 to 2012.
Education and Qualifications
Vu Nguyen earned a Bachelor of Science degree in Computer Information Systems from California State University - East Bay, completing his studies from 2001 to 2006. This educational background has provided him with the foundational knowledge necessary for his career in technical support and engineering.
Career in Networking and Engineering
Vu Nguyen began his career as a Senior Network Engineer at AT&T Advanced Solutions, where he worked from 1999 to 2006. He later transitioned to Integrated Network Solutions, serving as a GFI Network Engineer onsite for Cisco Systems from 2006 to 2009. His extensive experience in networking and engineering has contributed to his expertise in technical support roles.
Contributions to Support Organizations
Throughout his career, Vu Nguyen has implemented various systems to enhance the efficiency of support organizations. Notably, he developed CRM reporting and tracking systems that improved operational workflows. Additionally, he advocated for key features that enhanced the supportability and stability of Netskope solutions, demonstrating his commitment to improving technical support processes.