Ian Redmond
About Ian Redmond
Ian Redmond is the Director of Support at ExaGrid, where he has worked since 2023. He has extensive experience in customer support roles, having previously held positions at Cohesity, Tintri, and EMC over a career spanning more than a decade.
Current Role at ExaGrid
Ian Redmond serves as the Director of Support at ExaGrid, a position he has held since 2023. He works remotely from Cork, County Cork, Ireland. In this role, he oversees the support operations, ensuring that customers receive effective assistance and solutions.
Previous Experience at Cohesity
Before joining ExaGrid, Ian Redmond worked at Cohesity as the Director of Customer Support from 2020 to 2023. In this role, he managed customer support initiatives and led a team to enhance customer satisfaction. He previously held the position of Senior Manager at Cohesity from 2018 to 2020, also based in Cork, Ireland.
Career at Tintri
Ian Redmond has extensive experience at Tintri, where he held multiple roles. He served as the Sr. Director of Customer Support for eight months in 2017 and as Director of Customer Support from 2016 to 2017. Additionally, he was the Senior Support Manager for EMEA from 2013 to 2016, all based in Cork, Ireland.
Technical Background at EMC
Ian Redmond's career includes significant roles at EMC. He worked as a Technical Support Engineer from 2007 to 2010 and later as a Support Manager for Data Domain from 2011 to 2013. He also served as a Team Supervisor for one year in 2010, all while based in Cork, Ireland.
Early Career and Other Roles
Ian Redmond began his career as a Senior Network Project Manager at Organon in 2005. He also worked as a Network and Security Officer at Golden Pages from 2002 to 2004. These early roles contributed to his extensive knowledge in technical support and network management.