Lou Masciarelli
About Lou Masciarelli
Lou Masciarelli serves as the Principal Customer Support Engineer at Exagrid, where he has worked since 2004. He has a background in technical support and computer systems coordination, with previous roles at Sun Microsystems and Natick Visiting Nurse Association.
Work at ExaGrid
Lou Masciarelli has served as Principal Customer Support Engineer at ExaGrid since 2004. With a tenure of 20 years, he has contributed to the company's customer support operations from their location in Marlborough, Massachusetts. His role involves providing technical support and ensuring customer satisfaction with ExaGrid's products and services.
Previous Experience in Technical Support
Before joining ExaGrid, Lou Masciarelli worked at Sun Microsystems as a Technical Support Engineer, Level 3, from 2001 to 2004. During his three years in Palo Alto, California, he handled complex technical issues and provided high-level support to customers, enhancing his expertise in the field.
Career Background
Lou Masciarelli's career includes various roles in technical support and systems coordination. He worked as a Computer Systems Coordinator at the Natick Visiting Nurse Association from 1992 to 1997, where he managed computer systems. He also served as a Technical Analyst at Summit Technology from 1997 to 1999 in Athens, Alabama.
Education and Qualifications
Lou Masciarelli studied at Western New England University, where he earned a Bachelor of Science in Business Administration from 1987 to 1991. He completed his secondary education at Milford High School. His educational background supports his roles in customer support and technical analysis.