Shaun Clark
About Shaun Clark
Shaun Clark is the Director of Customer Support at Exagrid, a position he has held since 2018. He has extensive experience in customer service management, having previously worked at Sun Microsystems, Ipg Photonics, and F5 Networks.
Work at ExaGrid
Shaun Clark has held the position of Director of Customer Support at ExaGrid since 2018. In this role, he is responsible for overseeing customer service operations and ensuring high levels of customer satisfaction. ExaGrid is located in Marlborough, Massachusetts, where Clark has contributed to the company's commitment to providing exceptional support to its clients.
Previous Experience in Customer Support
Before joining ExaGrid, Shaun Clark accumulated extensive experience in customer support roles. He worked at Sun Microsystems as a Customer Service Manager for ten years, from 1994 to 2004. Following that, he served as Worldwide Customer Service Manager at Ipg Photonics for seven years, from 2005 to 2012. He then transitioned to F5 Networks, where he worked as Global Support Manager for five years, from 2013 to 2018.
Education and Expertise
Shaun Clark studied Business Administration at Southern New Hampshire University. He also attended Sun Microsystems University, where he gained industry-specific knowledge. Additionally, he studied Electronics at Sylvania Technical Institute and completed his early education at North Middlesex Regional and Cushing Academy. This educational background supports his expertise in customer service management.
Background in Customer Service Management
Shaun Clark has a robust background in customer service management, spanning over two decades. His career began at Sun Microsystems, where he developed foundational skills in customer relations. His subsequent roles at Ipg Photonics and F5 Networks further enhanced his capabilities in managing global support teams and improving customer experiences.