Nico Conforti
About Nico Conforti
Nico Conforti serves as the Head of Customer Enablement at Exasol, a position he has held since 2023. With a diverse background in technical support and sales, he leads a team focused on enhancing customer experiences and improving internal processes.
Current Role at Exasol
Nico Conforti serves as the Head of Customer Enablement at Exasol since 2023. In this role, he manages a team of over 10 professionals, including database consultants, system consultants, service delivery managers, and technical trainers. His responsibilities include transforming customer feedback into actionable improvements and creating customer touchpoints that enhance the support process. The position is based in Nuremberg, Bavaria, Germany, and operates in a hybrid work environment.
Previous Experience
Prior to his current role, Nico Conforti held various positions at Exasol, including Database Support Engineer, Community Manager, and Team Lead - Education. He worked at Exasol from 2017 to 2023, accumulating significant experience in customer support and education. Additionally, he has experience as a Territory Sales Manager at The AroundCampus Group and as an Inside Sales Intern at Nucor Steel Yamato. His early career also includes roles at Auburn University, where he served as an Undergraduate Research Assistant and IT Helpdesk.
Education and Qualifications
Nico Conforti studied at Auburn University, where he earned a Bachelor of Science (B.S.) degree in Management Information Systems and German from 2012 to 2017. He also attended EBS Universität für Wirtschaft und Recht, achieving a degree in Business Administration in 2015. His foundational education includes attending Pope John Paul II Catholic High School from 2008 to 2012.
Technical Skills and Expertise
Nico Conforti possesses a technical background that enables him to understand and translate complex technical issues into business impacts. His expertise includes leading teams focused on technical documentation, technical training, service delivery management, and 2nd-level support. This skill set supports his role in enhancing customer enablement and improving internal processes at Exasol.