Michael Montgomery
About Michael Montgomery
Michael Montgomery serves as the Vice President of Contact Center Solutions at Exeter Finance, where he oversees workforce management and operational performance reporting for both US and international markets. He has extensive experience in the contact center industry, having previously held senior roles at Citi and Aspect Software.
Work at Exeter Finance
Michael Montgomery serves as the Vice President of Contact Center Solutions at Exeter Finance. He has been in this role since 2019, contributing to the management of contact center operations. His responsibilities include supporting both US and international markets in workforce management and technology. He focuses on governance and oversight for workforce management and operational performance reporting, ensuring that the contact center operates efficiently and effectively.
Previous Experience at Citi
Prior to his current role, Michael Montgomery worked at Citi for a total of nine years, holding various positions. He served as Senior Vice President of Operations from 2010 to 2019 in the Philippines, where he managed operational performance. Earlier in his career at Citi, he worked as a Call Center Analyst from 1995 to 2006, accumulating eleven years of experience in the call center environment.
Experience at Aspect Software
Michael Montgomery was employed at Aspect Software as a Call Center Consultant from 2006 to 2010 in Dallas, Texas. In this role, he provided expertise in call center operations, contributing to the development of solutions that enhance the efficiency of contact centers. His experience at Aspect Software added to his understanding of workforce management and technology.
Education and Expertise
Michael Montgomery studied at the University of North Texas from 1994 to 2000, where he earned a degree in Business, Management, Marketing, and Related Support Services. This educational background has equipped him with the knowledge and skills necessary for his roles in workforce management and operational performance within the contact center industry.
Collaboration and Team Management
In his current role at Exeter Finance, Michael Montgomery collaborates with a team of experts to manage an efficient contact center environment. His focus on teamwork and collaboration is essential for optimizing workforce management and ensuring high operational performance across the contact center.