Todd Bailey
About Todd Bailey
Todd Bailey serves as the Columbus Market Client Care Specialist at Expedient, a position he has held since 2020. He has a diverse background in client care and analysis, having previously worked in various roles at Expedient and as a Shift Lead at Half Price Books.
Work at Expedient
Todd Bailey has been employed at Expedient since 2020, serving as the Columbus Market Client Care Specialist. In this role, he is responsible for addressing client needs and ensuring customer satisfaction in the Upper Arlington, Ohio area. Prior to his current position, he held multiple roles at Expedient, including Case Traffic Control Analyst for 11 months in 2019 and Monitoring Analyst for 7 months in 2018. He also worked as a Front Desk Analyst for 5 months in 2017, contributing to various operational tasks within the company.
Previous Experience at Half Price Books
Before joining Expedient, Todd Bailey worked at Half Price Books as a Shift Lead from 2012 to 2017. During his five years in this role, he managed store operations, supervised staff, and ensured a positive shopping experience for customers. His experience in retail management provided him with valuable skills in customer service and team leadership.
Career Progression at Expedient
Todd Bailey's career at Expedient reflects a steady progression through various analytical and client-facing roles. He began as a Front Desk Analyst in 2017, where he supported front desk operations. He then transitioned to a Monitoring Analyst role in 2018, focusing on system monitoring and performance analysis. In 2019, he advanced to the position of Case Traffic Control Analyst, where he managed case workflows. His current role as Client Care Specialist builds on his previous experiences, emphasizing client relations and support.
Location and Work Environment
Todd Bailey works in Upper Arlington, Ohio, a suburb of Columbus. His roles at Expedient have primarily been based in this location, where he has contributed to the company's client care and operational functions. The work environment at Expedient is characterized by a focus on customer service and operational efficiency, aligning with Todd's professional background.