Arielle De Vay
About Arielle De Vay
Arielle De Vay serves as the Director of Customer Service at Exploding Kittens, Inc., a position she has held since 2021. With a diverse background in customer experience and event planning, she has worked for various companies, including 1stdibs.com and Better.com.
Work at Exploding Kittens
Arielle De Vay has served as the Director of Customer Service at Exploding Kittens, Inc. since 2021. In this role, she oversees customer service operations, ensuring high levels of satisfaction and engagement. Her responsibilities include managing customer inquiries, developing service strategies, and implementing process improvements. Arielle's proactive approach contributes to enhancing the overall customer experience at Exploding Kittens.
Previous Experience in Customer Service
Prior to her current role, Arielle De Vay held various positions in customer service and client experience. She worked at 1stdibs.com as a Trade Client Experience Manager from 2018 to 2020, where she managed client relationships and improved service delivery. Additionally, she served as a Customer Experience Specialist at Fab.com from 2012 to 2014, focusing on customer support and satisfaction. Her extensive background in customer service roles has equipped her with valuable insights into client needs and service optimization.
Education and Expertise
Arielle De Vay earned a Bachelor of Business Administration (BBA) in Marketing from Hofstra University, completing her studies from 2007 to 2011. This educational background provides her with a solid foundation in marketing principles and business strategies, which she applies in her customer service roles. Her expertise in managing customer experiences is complemented by her academic knowledge in marketing.
Background in Event Planning and Marketing
Arielle De Vay has a diverse background that includes experience in event planning and marketing. She worked as an Event Planning Intern at Gen Next in 2010 and later as an Event Planner at JRunners USA Inc. in 2011. Additionally, she held marketing positions, including a Marketing Intern role at Big Blue Ocean LLC in 2010 and a Sales Development Executive position at Panjiva from 2014 to 2015. This varied experience has contributed to her skill set in managing customer relationships and enhancing service processes.
Skills in Managing Change and Innovation
Arielle De Vay possesses a proactive and creative approach to managing change in customer service environments. She thrives in startup settings, where she finds excitement in tackling new challenges. Her strong passion for innovating processes and solving persistent issues has been a driving force in her career, enabling her to implement effective solutions that enhance customer satisfaction.