Maverick Adams
About Maverick Adams
Maverick Adams serves as the Customer Service Manager at Exploding Kittens, Inc., where he has worked since 2017. He has a background in sociology and audio production from Chapman University and previously held a project coordinator position at Airbnb.
Work at Exploding Kittens
Maverick Adams has served as the Customer Service Manager at Exploding Kittens, Inc. since 2017. In this role, he developed and implemented customer service policies that address various issues, including damaged cards and charity/media requests. He plays a crucial role in updating official game instructions by escalating frequently asked rule questions to the production team. Additionally, he is responsible for tracking and reporting bugs in the mobile app, collaborating with the app team to ensure timely resolutions. His work contributes to enhancing customer satisfaction and operational efficiency within the company.
Previous Experience at Airbnb
Before joining Exploding Kittens, Maverick Adams worked at Airbnb as a Project Coordinator for the Love Team from 2014 to 2017. During his three years in this position, he contributed to various projects aimed at improving customer engagement and service delivery. His experience at Airbnb provided him with valuable insights into customer service dynamics and project management, which he later applied in his current role.
Education and Expertise
Maverick Adams earned a Bachelor’s Degree in Sociology with a Minor in Audio Production from Chapman University, where he studied from 2009 to 2013. His educational background equips him with a unique perspective on social dynamics and communication, which is beneficial in his customer service role. The combination of sociology and audio production enhances his ability to analyze customer interactions and improve service strategies.
Skills in Customer Service and Analysis
In his current position, Maverick Adams analyzes social media performance to enhance the company's reach and engagement. He prepares comprehensive weekly reports on metrics, trends, customer feedback, and suggestions, which are distributed across all company departments. His analytical skills support data-driven decision-making and contribute to the overall strategy of the company.