Cassandra Mc Mann
About Cassandra Mc Mann
Cassandra Mc Mann is a Business Process Analyst currently employed at F&G, where she has worked since 2021. She has a diverse professional background with experience in various roles within F&G and previous positions at the Nebraska Department of Correctional Services and Dell Services.
Current Role as Business Process Analyst
Cassandra Mc Mann currently serves as a Business Process Analyst at F&G, a position she has held since 2021. In this role, she focuses on analyzing and improving business processes to enhance operational efficiency. Her responsibilities include identifying areas for improvement, implementing solutions, and collaborating with various departments to ensure alignment with organizational goals.
Previous Experience at F&G
Cassandra Mc Mann has extensive experience at F&G, having worked in multiple roles since 2015. She began as Annuity New Business Manager for eight months, then transitioned to Life Case Management Specialist for two years. Following that, she served as Team Lead - Life Case Management for two years before becoming a Life Operations Analyst for one year. This progression highlights her growth and adaptability within the company.
Experience at Nebraska Department of Correctional Services
Before joining F&G, Cassandra Mc Mann worked at the Nebraska Department of Correctional Services as a Staff Assistant I from 2014 to 2015. Her role was based at the Nebraska State Penitentiary in Lincoln, Nebraska, where she supported various administrative functions within the department.
Education and Qualifications
Cassandra Mc Mann studied at Des Moines Area Community College, where she earned an Associate of Arts and Sciences (AAS) degree in Legal Assistant/Paralegal from 2018 to 2022. She also completed her high school education at Lincoln Southeast High School from 2000 to 2003. This educational background provides her with a solid foundation for her career in business analysis and operations.
Customer Service Experience at Dell Services
Prior to her roles at F&G, Cassandra Mc Mann worked at Dell Services as a Senior Customer Service Representative from 2003 to 2012. Over the course of nine years, she developed strong customer service skills and gained valuable experience in managing client interactions and resolving issues effectively.