Jamal Mehdikhani
About Jamal Mehdikhani
Jamal Mehdikhani is a Quality Assurance Test Engineer at FAIR Consulting Group in Adelaide, Australia, with expertise in Customer Experience Management (CEM) solutions. He holds a Bachelor of Science in Chemical Engineering from the University of Tehran and a Master's degree in Mining and Petroleum Technologies from the University of Adelaide.
Work at FAIR Consulting Group
Jamal Mehdikhani has been employed at FAIR Consulting Group as a Quality Assurance Test Engineer since 2018. In this role, he focuses on deploying Customer Experience Management (CEM) strategies and processes. His work emphasizes achieving clear return on investment (ROI) for businesses through effective quality assurance practices. Mehdikhani conducts health checks and evaluations of existing CEM systems, providing actionable recommendations for enhancements.
Education and Expertise
Jamal Mehdikhani holds a Bachelor of Science (BS) in Chemical Engineering from the University of Tehran. He furthered his education at the University of Adelaide, where he earned a Master's degree in Mining and Petroleum Technologies/Technicians between 2015 and 2018. His expertise includes implementing and supporting CEM solutions utilizing SAP, hybris, and Adobe platforms, which are essential for enhancing customer experiences.
Background
Jamal Mehdikhani has a diverse professional background, having worked across multiple industries such as Banking, Insurance, Retail, Wholesale, Utilities, Public Sector, Telecommunications, Manufacturing, and Healthcare. This breadth of experience allows him to understand the unique challenges and requirements of each sector, enhancing his ability to provide tailored solutions in quality assurance and customer experience management.
Achievements
Throughout his career, Jamal Mehdikhani has demonstrated proficiency in conducting quality assurance evaluations and health checks of CEM systems. He possesses skills in assessing CEM products and vendors, including support in the Request for Proposal (RFP) processes. His contributions help organizations improve their customer experience strategies and optimize their operational efficiencies.