Mattias Flyning
About Mattias Flyning
Mattias Flyning is a Director of Customer Experience and Enterprise Architect at FAIR Consulting Group in Sydney, Australia, with over 20 years of experience in SAP and CRM implementations. He has held various leadership roles in digital transformation programs and has a strong background in business growth and strategy.
Current Role at FAIR Consulting Group
Mattias Flyning serves as the Director of Customer Experience and Enterprise Architect at FAIR Consulting Group since 2020. In this role, he is responsible for business growth, go-to-market strategy, and people management. His expertise in customer experience and enterprise architecture contributes to the company's focus on delivering innovative solutions to clients.
Previous Experience in Customer Relationship Management
Before joining FAIR Consulting Group, Mattias Flyning held several positions related to customer relationship management. He worked as a CRM Consultant and Project Manager at Spring Consulting from 2006 to 2008. He also served as a Senior Consultant at Lodestone Management Consultants from 2008 to 2010 and as a Capability Lead for Customer Experience at HCL AXON from 2013 to 2015. His roles involved leading teams and managing projects focused on CRM solutions.
Professional Background in Digital Transformation
Mattias Flyning has over 20 years of experience in SAP and CRM implementations across various industries. He has led onshore and offshore delivery teams of up to 25 people in large and complex digital transformation programs. His previous roles include positions at Vattenfall as an SAP CRM Consultant/Project Manager and at EY as Director of Customer Experience.
Educational Qualifications
Mattias Flyning holds a Bachelor of Business Administration (B.B.A.) from Stockholm University, where he studied Business Administration and Behavioral Science from 1994 to 1998. He also achieved a Diploma of Marketing and Business Administration from Marknadsinstitutet in 2001. Additionally, he has completed studies at the Marketing Institute, focusing on marketing.
Certifications and Specializations
Mattias Flyning is certified in Enterprise Architecture (TOGAF 9.1 level 1 & 2), Project Management (Prince2 Foundation and Practitioner), Agile Project Leadership, and Design Thinking. He specializes in SAP applications, particularly in customer solutions such as the SAP CX cloud suite, PaaS, SAP CRM, and SAP ECC.