Aaron Mac Donald
About Aaron Mac Donald
Aaron Mac Donald is a Senior Manager of Customer Experience Enablement at Faire, where he has worked since 2023. He has a background in learning and development, having held various roles at Meta and other organizations, and holds a Bachelor of Arts in Cognitive Psychology and a Master of Arts in Organizational Behavior and Evaluation.
Current Role at Faire
Aaron Mac Donald serves as the Senior Manager of Customer Experience Enablement at Faire. He has held this position since 2023, contributing to the company's efforts in enhancing customer experience strategies. His role involves overseeing initiatives that empower customer service teams and improve overall customer satisfaction. He is based in San Francisco, California.
Previous Experience at Faire
Prior to his current role, Aaron worked at Faire as the Senior Learning & Development Manager for Customer Experience from 2022 to 2023. During his nine-month tenure, he focused on developing training programs aimed at enhancing the skills of customer service representatives. This position allowed him to leverage his expertise in learning and development within the customer experience domain.
Professional Background at Meta
Aaron Mac Donald has extensive experience at Meta, where he held several positions from 2016 to 2022. He began as a Learning and Development Project Specialist in Global Security Programs, then transitioned to a Learning and Development Business Partner in Global Operations. He later served as a Learning Manager in Global Operations. His roles involved designing and implementing learning initiatives that supported organizational goals.
Educational Background
Aaron studied at the University of California, Irvine, where he earned a Bachelor of Arts in Cognitive Psychology from 2006 to 2010. He furthered his education at Claremont Graduate University, obtaining a Master of Arts in Organizational Behavior and Evaluation from 2011 to 2013. His academic background provides a foundation for his work in learning and development.
Early Career Experience
Before his roles in learning and development, Aaron gained experience in various positions. He worked as a server at Islands Restaurants from 2007 to 2012, and later held an HR internship at Blue Shield of California in 2012. He also served as a Talent and Organizational Development Coordinator at Blue Shield from 2014 to 2016, where he contributed to workforce development initiatives.