Alexi Aroca
About Alexi Aroca
Alexi Aroca is a Customer Support Specialist currently employed at Faire in Salt Lake City, Utah. With a background in customer service management and a reputation for empathy and effective communication, Aroca has built a diverse career in customer support roles since 2009.
Current Role at Faire
Alexi Aroca serves as a Customer Support Specialist at Faire, a role he has held since 2020. Based in Salt Lake City, Utah, he has accumulated four years of experience in this position. His responsibilities include addressing customer inquiries and providing support to enhance customer satisfaction. Alexi is recognized for his ability to demonstrate empathy in escalated situations, which contributes positively to the overall customer experience.
Previous Experience in Customer Service
Before joining Faire, Alexi Aroca held several roles in customer service. He worked as a Customer Service Manager at KT Tape from 2013 to 2018, where he managed customer interactions and support processes for five years. Additionally, he served as a Case Manager at Myler Disability for ten months in 2012 to 2013, and as a Retention Specialist at Sage Pest Control for 11 months from 2018 to 2019. His experience includes working as a Receptionist at Morgan Asphalt for seven months in 2019 and as a Guest Experience Associate at Old Navy from 2009 to 2013.
Education and Training
Alexi Aroca studied at Utah Valley University, focusing on General Studies from 2011 to 2012. He completed one year of coursework, which provided him with a foundational education that supports his professional roles in customer service and communication.
Skills and Expertise
Alexi Aroca excels in both verbal and written communication, which is essential for effective customer support. He is known for his exceptional 'phone voice,' enhancing customer interactions and contributing to a positive service experience. His ability to demonstrate empathy during escalated support situations has improved customer satisfaction, establishing him as a reliable figure in customer service.