Amélia M.
About Amélia M.
Amélia M. is a Team Lead in Customer Experience at Faire, where she has worked since 2023. She has previous experience in customer advocacy and sales administration, having worked at Faire and Bethesda Softworks.
Current Role at Faire
Amélia M. currently serves as the Team Lead for Customer Experience at Faire. She has held this position since 2023, overseeing customer experience initiatives and leading a team dedicated to enhancing customer satisfaction. Her role involves strategic planning and implementation of customer advocacy programs to improve service delivery.
Previous Experience at Faire
Before her current role, Amélia M. worked at Faire in various capacities. She was a Customer Experience Specialist from 2021 to 2022, where she focused on addressing customer needs and improving overall service quality. Following this, she advanced to the position of Customer Advocacy Specialist in 2022, where she continued to enhance customer relations until 2023.
Experience at Bethesda Softworks
Amélia M. worked at Bethesda Softworks as a Sales Administrator from 2017 to 2019. During her two years in this role, based in London, United Kingdom, she contributed to sales operations and supported customer engagement efforts within the gaming industry.
Education and Qualifications
Amélia M. studied at Lycée Jean Baptiste Poquelin, where she pursued a degree in Communication d'entreprise. She achieved a BTS Assistant Secrétaire Trilingue from 2006 to 2008. This educational background provided her with a strong foundation in communication and administrative skills.