Valentina Silva
About Valentina Silva
Valentina Silva is a Senior Technical Support Analyst with a diverse background in technical support, sales, and customer relations. She has worked for notable companies such as Apple and FareHarbor, and holds a diploma in UX Design from the UX Design Institute.
Work at FareHarbor
Valentina Silva currently serves as a Senior Technical Support Analyst at FareHarbor, a position she has held since 2021. In this role, she utilizes her technical expertise to provide support and solutions to clients. Additionally, she has been involved with FareHarbor's Works Council since 2020, contributing to employee representation and workplace initiatives. Her experience at FareHarbor builds on her previous roles in technical support and client relations.
Previous Experience at Apple
Valentina Silva has extensive experience working at Apple, where she held multiple positions from 2006 to 2018. She began as an Aftersales Agent and later transitioned to roles such as App Review Advisor and Enterprise Apple Product Verification. Her tenure at Apple, particularly in the Cork, Ireland office, allowed her to develop strong skills in customer service and technical support within a fast-paced environment.
Education and Expertise
Valentina Silva studied at Università degli Studi di Milano, where she earned a degree in Political Science from 2004 to 2007. She furthered her education by completing a Professional Diploma in UX Design at the UX Design Institute from 2020 to 2021. This combination of political science and UX design equips her with a unique perspective on user experience and client interactions.
Diverse Professional Background
Valentina Silva has a diverse professional background that spans various sectors, including technical support, sales, and marketing. She has worked in roles such as Front Office Receptionist at Colorado Film Production and Sales and Reservations Agent at Starwood Hotels & Resorts. Her experience in market research and sales, combined with her technical support roles, demonstrates her adaptability and broad skill set.
Skills and Attributes
Valentina Silva possesses excellent communication skills, which are essential for effective client relationship management. She demonstrates a proactive approach to her work and has the ability to manage stressful situations effectively. Her attention to detail is particularly valuable in handling sensitive data, ensuring accuracy and compliance in her roles.