Farel
Farel is a B2B operations company based in San Francisco, offering an all-in-one eCommerce platform for small to mid-sized airlines, with a focus on African and startup airlines.
Company Overview
Farel is a cloud-native B2B company that provides an all-in-one eCommerce platform specifically designed for small and mid-sized airlines. Headquartered in San Francisco, CA, USA, Farel launched in August 2020 and is a part of Y Combinator's S20 batch. The company's solutions are tailored for African airlines and startup airlines, catering to diverse regions including the United States and Canada.
Services
Farel offers a comprehensive range of services aimed at optimizing airline operations. Key features include inventory management, departure control, direct sales optimization, multichannel distribution, and an integrated payments platform. The platform supports multiple payment options like Visa, Mastercard, Stripe, Bitcoin, Ethereum, and USD Coin. Additionally, Farel provides 24/7 global customer service to ensure uninterrupted support.
Target Market
Farel focuses on serving small and mid-sized airlines, with a particular emphasis on African airlines and startup airlines. The company operates within the B2B Operations industry and offers solutions that are adaptable to the needs of airlines looking to enhance operational efficiency and customer experience. Farel's geographical reach extends across the United States and Canada, facilitating a broad market presence.
Pricing Model
Farel employs a pay-per-passenger boarded pricing model that includes no hidden fees. This pricing approach allows airlines to manage their costs effectively while benefiting from Farel's integrated eCommerce platform. The objective is to provide transparent and scalable pricing that aligns with the growth and operational demands of Farel's airline clients.
Customer Support and Accessibility
Farel is committed to customer success, offering 24/7 customer service worldwide. The platform supports over 10 languages, with the flexibility to add more upon customer request. This ensures that airlines can access support and services in their preferred languages, enhancing operational efficiency and user experience. A certified team dedicated to customer success demonstrates Farel's commitment to providing exceptional service.