James Cook
About James Cook
James Cook is a Customer Success Manager at FatPipe Networks, where he has worked since 2016. He has over 18 years of experience in training and adult education, with a background in instructional design and educational technology from the University of Utah.
Work at FatPipe Networks
James Cook has served as a Customer Success Manager at FatPipe Networks since 2016. In this role, he focuses on ensuring customer satisfaction and success with the company's products and services. His tenure at FatPipe Networks spans over eight years, during which he has contributed to enhancing customer experiences and fostering long-term relationships. The Greater Salt Lake City Area serves as his primary work location.
Previous Experience
Prior to his current role, James Cook worked at Prospect Education, LLC as an Admissions Representative for seven months in 2016. He also held the position of Senior Customer Service Trainer at Discover Financial Services from 2013 to 2015, where he spent two years training staff and improving customer service protocols. His diverse experience in customer service and training has equipped him with valuable skills applicable to his current position.
Education and Expertise
James Cook studied at the University of Utah, focusing on Instructional Design and Educational Technology. His educational background supports his extensive experience in training and adult education, emphasizing innovative learning methods and effective instructional strategies. This expertise is evident in his approach to customer success and training initiatives.
Passion for Personal Growth and Learning
James Cook is passionate about personal growth and innovative learning. He dedicates his free time to reading books on leadership and personal development. This commitment to continuous learning influences his professional practices and interactions with customers, as he seeks to implement innovative strategies in his work.