Barry Mc Donald
About Barry Mc Donald
Barry McDonald serves as the Assistant Claims Manager at FBD Insurance in Dublin, Ireland, where he has worked since 2015. He holds a Management Diploma in Insurance and has degrees in Building Engineering and Management, as well as Computing and Information Systems.
Work at FBD Insurance
Barry McDonald has been employed at FBD Insurance since 2015, serving as the Assistant Claims Manager. He has spent nine years in this role, which is based in Dublin, Ireland. Since January 2020, he has been managing multiple teams within the Claims Department. His responsibilities include overseeing the Management Information (MI) Team, which produces reports critical for business operations. Additionally, he acts as the Complaints Champion, leading the Complaints Team to effectively address and resolve customer complaints. He also supervises the Quality Assurance (QA) Team to ensure compliance with policies and procedures within the Claims Department.
Education and Expertise
Barry McDonald holds a Management Diploma in Insurance (MDI) from the Irish Insurance Institute, which he completed from 2014 to 2015. He also earned a Bachelor of Science (BSc. Hons) in Building Engineering and Management from the University of Ulster, Jordanstown, where he studied from 1996 to 1999. Following this, he obtained a Master of Science (MSc) in Computing and Information Systems from the University of Ulster, completing his studies in 2000. His educational background equips him with a diverse skill set applicable to the insurance and claims management sectors.
Background
Barry McDonald has a comprehensive background in both engineering and information systems, which informs his current role in insurance claims management. His academic journey began with a focus on Building Engineering and Management, followed by advanced studies in Computing and Information Systems. This combination of disciplines provides him with a unique perspective on the technical and operational aspects of claims management.
Achievements
In his role as Assistant Claims Manager at FBD Insurance, Barry McDonald has taken on significant responsibilities, including managing teams focused on customer complaints and quality assurance. His leadership in these areas demonstrates his commitment to enhancing customer service and operational efficiency within the Claims Department. His role as the Complaints Champion highlights his focus on resolving customer issues effectively, contributing to improved client satisfaction.