Scott Harrison
About Scott Harrison
Scott Harrison serves as the Manager of End User Services at Federal Signal Corporation, where he has worked since 2020. He has a diverse background in IT management and support, with previous roles at companies such as TransCanada and MTH Pumps.
Work at Federal Signal Corporation
Scott Harrison has served as the Manager of End User Services at Federal Signal Corporation since 2020. He operates from Oak Brook, Illinois, where he oversees various aspects of end-user support and services. His role includes managing device conversions, implementing solutions for device inventory, and ensuring user acceptance during software transitions. Notably, he managed the conversion of 1,500 devices from Windows 7 to Windows 10, completing the project under budget despite challenges posed by the COVID-19 pandemic.
Previous Experience in IT Management
Prior to his current position, Scott Harrison held several roles in IT management. He worked at MTH Pumps as IT Manager from 2018 to 2020, where he focused on improving IT services. Before that, he served as Integration Manager and Operational Manager at Zones, Inc. from 2017 to 2018. His experience also includes a role as Director of Information Technology at JMK Behavior Services from 2016 to 2017. Earlier in his career, he worked at TransCanada in various capacities, including Automation Technician and Desktop Support.
Education and Expertise
Scott Harrison studied at Texas A&M University Galveston Campus, focusing on General Studies. He attended the institution for one year from 1991 to 1992 but did not complete his degree. His professional expertise encompasses IT management, user support, and strategic negotiations, which he has applied throughout his career in various organizations.
Achievements in Cost Savings and Efficiency
Throughout his career, Scott Harrison has demonstrated a strong ability to achieve cost savings and improve operational efficiency. He negotiated a strategic deal with Dell in 2022 that resulted in savings of over $300,000. Additionally, he documented savings of $376,000 in 2020 and $297,000 in 2021 through effective negotiations and application consolidation. His efforts in developing and implementing key performance indicators (KPIs) for service desk operations have also contributed to enhanced service delivery.