Fátima García
About Fátima García
Fátima García is an Implementation Specialist with over eight years of experience in customer success roles, including positions in luxury resorts and tech startups. She is known for her proactive approach that enhances customer satisfaction and her passion for creating memorable client experiences.
Work at FieldPulse
Fátima García currently serves as an Implementation Specialist at FieldPulse, a position she has held since 2023. In this role, she utilizes her extensive experience in customer success to facilitate smooth transitions for clients. Prior to this, she worked as a Customer Success Specialist at FieldPulse from 2022 to 2023, where she contributed to enhancing customer satisfaction and engagement.
Previous Experience in Customer Service
Fátima García has over 8 years of experience in customer service roles across various industries. She worked at Lalezary Law Firm as a Legal Receptionist for 7 months in 2022. Additionally, she held multiple positions at Grand Velas Riviera Nayarit, including Personal Concierge and Spa Concierge, where she focused on creating memorable experiences for guests. Her roles at One&Only Resorts further developed her skills in client relations and service excellence.
Education and Expertise
Fátima García studied at Cet mar #06, where she focused on Food, Beverages, and Customer Service, achieving a Technical qualification from 2015 to 2018. This educational background laid the foundation for her extensive career in customer service, particularly in luxury hospitality and tech environments.
Background in Hospitality
Fátima García began her career in the hospitality industry, working in various roles that included being a Waiter at Frascati La Cruz and a Kitchen Assistant at Iberostar Group. Her experience in luxury resorts, such as Grand Velas Riviera Nayarit and One&Only Resorts, provided her with a strong understanding of high-quality service and client engagement.