Andrew White
About Andrew White
Andrew White is a Sr. Product Operations Manager at Fieldwire by Hilti, where he coordinates product launches and updates while collaborating with cross-functional teams. He has a background in customer support and sociology, and has held various roles at Fieldwire since 2018.
Work at Fieldwire
Andrew White currently serves as the Sr. Product Operations Manager at Fieldwire by Hilti, a position he has held since 2024. In this role, he oversees the coordination and execution of product launches, updates, and feedback, ensuring alignment with customer needs. Prior to his current role, he worked in various capacities at Fieldwire, including Customer Support Specialist, Customer Support Lead, Senior Customer Support Specialist, and Customer Support Manager. His experience at Fieldwire spans several years, contributing to his deep understanding of the company's products and customer support processes.
Education and Expertise
Andrew White earned a Bachelor’s Degree in Sociology from the University of California, Berkeley, where he studied from 2013 to 2017. His academic background in sociology equips him with research and data analysis skills, which he applies to understand customer needs and market trends. This educational foundation supports his strategic thinking and presentation skills, enabling him to effectively align product vision with partners across various teams.
Background
Before joining Fieldwire, Andrew White gained experience in customer support roles at several organizations. He worked as a Visitor Services Assistant at the University of California, Berkeley Art Museum and Pacific Film Archive from 2016 to 2017, and as a Customer Support Specialist at Cityspan Technologies, Inc. from 2017 to 2018. His diverse background in customer service has contributed to his ability to develop and implement best practices, policies, and procedures for customer support at Fieldwire.
Achievements
Andrew White has made significant contributions to Fieldwire by Hilti, including hosting a Product Event webinar in December 2023, where he summarized product updates launched in the second half of the year. He has also trained and mentored a team of customer support specialists, enhancing their productivity and satisfaction. His focus on innovation, collaboration, and continuous improvement in product operations reflects his commitment to the company's success.