Christopher Li
About Christopher Li
Christopher Li is the Lead Customer Support Specialist at Fieldwire, where he has worked since 2019. He has extensive experience in customer support, having held previous roles at VerticalResponse, Talkdesk, and SquareTrade.
Current Role at Fieldwire
Christopher Li serves as the Lead Customer Support Specialist at Fieldwire, a position he has held since 2019. In this role, he is responsible for overseeing customer support operations and ensuring high-quality service delivery. His experience in customer support enables him to effectively address client needs and enhance user satisfaction.
Previous Experience at VerticalResponse
Before joining Fieldwire, Christopher Li worked at VerticalResponse as the Customer Support Team Lead from 2010 to 2015. During his five years in this role, he managed a team of customer support representatives, focusing on improving customer service processes and resolving client inquiries efficiently.
Experience at Talkdesk
Christopher Li was employed at Talkdesk as a Technical Support Representative from 2015 to 2018. In this position, he provided technical assistance to customers, troubleshooting issues and ensuring the effective use of the company's software solutions. His role contributed to enhancing customer experience through timely support.
Education and Degree
Christopher Li studied at San Francisco State University, where he earned a Bachelor's Degree in Marketing. His educational background provides him with a solid foundation in customer engagement and service strategies, which he applies in his professional roles.
Early Career at SquareTrade
Christopher Li began his career at SquareTrade, working as a Customer Care Specialist from 2008 to 2009. In this role, he gained initial experience in customer service, handling inquiries and assisting customers with their needs, which set the stage for his future roles in customer support.