Rachel L.
About Rachel L.
Rachel L. is a Senior Global Customer Operations and Support Specialist with extensive experience in customer service across various companies. She is motivated to create empowering workplace environments and aspires to become a future leader in her field.
Current Role at Fieldwire
Rachel L. serves as the Senior Global Customer Operations and Support Specialist at Fieldwire by Hilti. She has held this position since 2023. In this role, she focuses on enhancing customer operations and support on a global scale, ensuring that clients receive effective assistance and solutions.
Previous Experience in Customer Service
Rachel L. has a diverse background in customer service, having worked in various roles across multiple companies. She was a Customer Service Representative at Merrell from 2014 to 2016 and at Fleetwood Homes, Inc from 2017 to 2019. Additionally, she worked as a Customer Service Representative at Open Dental Software from 2019 to 2021.
Technical Support Experience
Rachel L. has experience in technical support, having worked as a Technical Support Analyst at Open Dental Software from 2021 to 2022. In this role, she provided technical assistance and support to users, contributing to the overall customer satisfaction and operational efficiency.
Professional Aspirations
Rachel L. aspires to become a future leader in her field. She aims to leverage her extensive experience in customer service to foster environments where colleagues and customers feel empowered and valued. Her motivation is rooted in creating positive workplace cultures that enhance collaboration.
Passion for Technical Writing
Rachel L. has a passion for technical writing, particularly within the SaaS support space. This interest complements her customer service background and enhances her ability to communicate effectively with users and clients, ensuring clarity in technical documentation and support materials.