Elma Barbara C.
About Elma Barbara C.
Elma Barbara C. is a Customer Care Quality Analyst with extensive experience in customer service roles across various companies. She has worked in positions ranging from Customer Service Representative to Team Lead, and has been involved in quality analysis since 2020.
Current Role at Finder
Elma Barbara C. serves as a Customer Care Quality Analyst at Finder, a position she has held since 2020. In this role, she focuses on ensuring the quality of customer care services, contributing to the overall customer experience. Her work involves analyzing customer interactions and implementing quality assurance measures to enhance service delivery.
Previous Experience at Concentrix
Elma has extensive experience with Concentrix, where she worked in various roles from 2014 to 2019. She began as a Customer Service Representative for 8 months before advancing to a Subject Matter Expert for 1 year. Subsequently, she took on the role of Team Lead, where she managed teams and improved service processes over a period of 4 years.
Experience at LawnStarter Lawn Care Service
Since 2021, Elma has been employed at LawnStarter Lawn Care Service as an Email Customer Support representative. In this role, she addresses customer inquiries and provides support via email, contributing to customer satisfaction and service efficiency.
Educational Background
Elma holds a Bachelor's degree in Secondary Education and Teaching from Cagayan State University. This educational background has provided her with foundational skills in communication and problem-solving, which are essential in her customer service roles.
Early Career at Sitel
Elma began her career in customer service at Sitel, where she worked as a Customer Service Representative from 2012 to 2013. This initial experience laid the groundwork for her subsequent roles in the customer service industry.