Patricia Ruiz Cortés
About Patricia Ruiz Cortés
Patricia Ruiz Cortés is a professional in Client Service Operations with extensive experience in various roles across multiple companies. She has worked at Finder since 2020 and previously held positions at Coru, Avon, and The Goodyear Tire & Rubber Company, specializing in strategies to improve client services.
Work at Finder
Patricia Ruiz Cortés has been employed at Finder since 2020, serving in the role of Client Service Operations. In this position, she focuses on developing strategies to enhance client service operations. Her work involves creating highly effective teams aimed at improving the overall customer experience. Patricia's expertise in client service is complemented by her experience in various industries, which informs her approach to operational excellence.
Previous Experience at Coru
Before joining Finder, Patricia worked at Coru as Gerente de operaciones y Business Intelligence (BI) from 2016 to 2020. During her four years at Coru, she contributed to operational management and business intelligence initiatives. Her role involved analyzing data to inform decision-making and improve operational efficiency, which laid the groundwork for her current focus on client service.
Career at Avon
Patricia held the position of Gerente Jr. de Tendencias at Avon from 2012 to 2016. In this role, she was responsible for trend analysis and strategic planning for the Mexican and Central American markets. Her experience at Avon helped her develop a strong foundation in market analysis and client engagement, skills that she continues to apply in her current role.
Educational Background
Patricia studied at Instituto Tecnológico y de Estudios Superiores de Monterrey (ITESM), where she earned a Bachelor's degree in International Business/Trade/Commerce from 1994 to 1998. Additionally, she completed a Taller de transformación digital at UNIR - La Universidad en Internet in 2020, which lasted for 11 months. This educational background supports her expertise in client service operations and business intelligence.
Skills and Specializations
Patricia specializes in developing strategies to improve client service operations. Over the past three years, she has honed her communication and leadership skills through a hybrid work model. Her focus on creating effective teams is aimed at enhancing the customer experience, making her a valuable asset in her current role.