Vincent Criscola
About Vincent Criscola
Vincent Criscola serves as the Lead Systems Administrator/Engineer at FINRA, bringing extensive experience in both on-premise and cloud-based Unified Communications solutions. He possesses a strong skill set in various communication technologies and has a solid educational background in computer science and telecommunications.
Work at FINRA
Vincent Criscola has been serving as the Lead Systems Administrator/Engineer at FINRA since 2012. His role involves overseeing the administration and engineering of systems critical to the organization's operations. Based in New York, New York, he has contributed to the development and management of Unified Communications as a Service (UCaaS) solutions within the organization. His extensive experience in communication technologies supports FINRA's mission of ensuring market integrity.
Education and Expertise
Vincent Criscola has a diverse educational background in technology and communications. He studied at Wave Technologies International, earning an MCSE certification. He also completed a diploma in Electronic Technology/Computer Repair at Dover Business College. His training includes advanced studies at Global Knowledge International, where he achieved certifications in various areas such as Cisco Unified Communications and VoIP implementation. His education is complemented by practical training at Aspect Corp. in Contact Center administration.
Background in Communication Technologies
Vincent Criscola possesses extensive experience in Unified Communications technologies. He is skilled in Enhanced E911, WebRTC, and SIP, and has proficiency in managing platforms such as ZOOM Phone, Cisco Unified Communication Manager (CUCM), and Genesys Pure Cloud Contact Center. His familiarity with telecommunication devices includes brands like Polycom, Yealink, and Avaya. This background enables him to effectively implement and manage communication solutions in a variety of environments.
Professional Experience Prior to FINRA
Before joining FINRA, Vincent Criscola worked as a Network Engineer/Administrator at Graphnet from 1999 to 2002. In this role, he gained valuable experience in network management and administration, which laid the foundation for his later work in Unified Communications. His career trajectory reflects a consistent focus on enhancing communication technologies and systems.
Technical Skills and Tools
Vincent Criscola is proficient in using various technical tools and platforms essential for system administration and troubleshooting. He has expertise in Wireshark for call analytics and troubleshooting, as well as Splunk for system monitoring and reporting. His skills extend to implementing and managing Cisco Expressways and Cisco Unified Border Element (CUBE). Additionally, he engages in end-user training and carrier portal management, demonstrating his comprehensive understanding of communication systems.